OurBasket – Shipping & Delivery Policy

 

At OurBasket, we are committed to delivering your orders safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are processed after successful order placement and payment verification, where applicable.

Order processing generally takes 1–3 business days, excluding Sundays and public holidays. During sales, festivals, or periods of high demand, processing may take longer.

Customers will be notified if there is a significant delay affecting their order.

2. Shipping and Delivery Time

OurBasket aims to deliver orders within the estimated timeframe communicated at checkout.

• Standard delivery: Approximately 3–7 business days after dispatch.

• Remote locations: Delivery may take additional time depending on the courier service and serviceability.

• High-demand periods: Festival sales, promotions, weather conditions, and operational disruptions may affect delivery schedules.

Delivery estimates are indicative and are not guaranteed unless expressly stated otherwise.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is confirmed.

Free shipping may be offered on selected products, promotional orders, or orders meeting a specified minimum purchase value. Any applicable conditions will be communicated on the website.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout, where tracking is available.

Customers can use the tracking link or consignment number to check the shipment status.

Please allow time for the courier's tracking information to update after dispatch.

5. Delivery Address and Contact Details

Customers are responsible for providing an accurate and complete delivery address, PIN code, and contact number.

If an incorrect address or contact number is provided, delivery may be delayed or unsuccessful. Please contact our support team as soon as possible if you need to request an address correction.

Address changes may not be possible